We always provide a 'Service Check' form upon the successful completion of a sale. Over the years we have responded to this feedback, making sure we are constantly trying to improve our services. Our customers should expect excellent service and we work hard to ensure this happens. That said, it feels great when what we do is really appreciated. Thank you so much Mrs S, not just the comments on the Service Check form, but the thank you card, beautiful flowers and sentiment card. You are very welcome and best wishes to you and the family for the future.